Code of Practice for Patient Complaints
In this practice we take complaints very seriously indeed and try to ensure that all our patients are pleased with their experience of our service. When patients complain, they are dealt with courteously and promptly so that the matter is resolved as quickly as possible. This procedure is based on these objectives.
Our aim is to react to complaints in the way in which we would want our complaint about a service to be handled. We learn from every mistake that we make and we respond to customers’ concerns in a caring and sensitive way.
The Parliamentary and Health Service Ombudsman, Millbank Tower, Millbank, London, SW1P 4QP. Telephone: 0345 015 4033 www.ombudsman.org.uk
The Dental Complaints Service, The Lansdowne Building, 2 Lansdowne Road, Croydon, Greater London, CR9 2ER. Telephone: 08456 120 540 www.dentalcomplaints.org.uk
The General Dental Council, 37 Wimpole Street, London. W1N 8DQ. Telephone: 0845 222 4141, the dentists’ regulatory body for complaints about professional misconduct
"The staff here are wonderfully friendly. From the moment I walked through the door, I felt totally at ease. The environment doesn’t make you feel like you’re at the dentist;…"
"This was the first time I'd been to the dentist since the pandemic. I was feeling a bit worried. There was no need to. The place itself is really relaxing.…"
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"Had my first visit today. Usually a nervous patient. Could not be happier with the service, I was completely at ease. As for the practice itself well…it’s more like being…"
"Very friendly and made me feel really comfortable and confident with my dentist. highly recommend."